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产品知识FAQ.md |
10.4 KB |
5/21/2026, 10:22:49 AM |
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培训签到表.csv |
866 B |
5/21/2026, 10:17:27 AM |
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客服新入职培训流程与考核体系.md |
11.61 KB |
5/21/2026, 10:16:55 AM |
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客服考核打分表.csv |
2.18 KB |
5/21/2026, 10:17:18 AM |
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客服话术规范手册.md |
11.57 KB |
5/21/2026, 10:21:08 AM |
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微智电子客服岗位培训与发展手册.html |
48.32 KB |
5/25/2026, 6:36:35 AM |
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微智电子客服岗位培训与发展手册.md |
34.72 KB |
5/25/2026, 6:36:11 AM |
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微智电子客服岗位培训与发展手册.pdf |
235.31 KB |
5/25/2026, 6:36:42 AM |
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情景模拟考核案例.md |
11 KB |
5/21/2026, 10:25:15 AM |
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每日学习反馈表.csv |
674 B |
5/21/2026, 10:17:36 AM |
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理论知识考试题库.md |
5.79 KB |
5/21/2026, 10:23:48 AM |
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